NotFake — Support

Contact Us

Email: support@notfake.app

FAQ

How does NotFake work?

NotFake uses advanced AI to analyze watch photos. It checks 20+ authentication points including dial text sharpness, bezel engravings, bracelet tolerances, and hand finishing to determine if a watch is likely genuine or a replica.

How accurate is it?

NotFake provides AI-assisted analysis for informational purposes. While our AI catches many common replica tells, for high-value purchases we always recommend consulting an authorized dealer or certified watchmaker.

How many free scans do I get?

3 free scans. Upgrade to NotFake Pro for unlimited scans at $4.99/month or $29.99/year.

How do I cancel my subscription?

Open Settings on your iPhone → Apple ID → Subscriptions → NotFake → Cancel.

Can I restore my purchase on a new device?

Yes — open NotFake, go to the upgrade screen, and tap "Restore Purchases."